Remote Infrastructure Management

Torrid provides comprehensive range of flexible infrastructure management solutions designed to suit your business requirements. We can help you improve operational and cost efficiency, reliability, security and continuity through select service modules. Torrid has expertise to successfully manage your continuously evolving and complex infrastructure requirements.
Torrid focuses on the following service areas in its infrastructure management portfolio:

• Helpdesk - Call logging & resolution, SLA management
• Change Management – Logging the scheduled change, following up with risk assessment team and scheduling the change after approval
• Server Management - Server administration & monitoring
• Storage Management - Storage allocation, administration & monitoring
• Network Management - Monitoring, administering and diagnostics of the network and its components Services
• Desktop Imaging Services - Desktop build and support services for end user computing
• Email management – Mail-box administration and user management
• Database Management - Database administration, performance management, tuning & optimization
• Security Management - Continuous monitoring and reporting pertaining to intrusion detection, manage security services and security events